This is a great step towards making companies act responsively with data.
GDPR is a new European directive that protects the residents of Europe.
Due to its widespread adoption from responsible companies, it's ultimately doing its part to start protecting the data of the world by creating a standard for data privacy and protection. While many of our Non-EU competitors aren't interested in complying, it's our view that it's a step in the right direction and gives rights to people who previously didn't have any.
Are Better Proposals GDPR Compliant?
Yes, we are. We actually didn't need to change that much from the outside but have gone above and beyond to not only provide clarity where there perhaps wouldn't be any but provide options to people who take privacy seriously.
What have you done to become GDPR compliant?
There are several major things:
- Hired specialist consultants to guide us through the process of becoming GDPR compliant. We recommend EComply.io
- Ensure we have Data Processing Agreements with vendors. We will update this blog post as we get agreements in place with our vendors.
- Make sure you can turn off customer tracking
- Housekeeping like making sure we can remove your data permanently upon request.
There is of course more to it but those are the main things.
1. What personal data we hold about you:
What is considered personal data is intentionally vague in official documents but it's deemed to be personally identifiable information. Your name, for instance, your email address, your date of birth.
Although we hold company information such as your company name we don't hold a lot of personally identifiable information. Everything we hold about you is in our Data Processing Agreement
2. Data Processing Agreements
We have DPA's with our vendors which hold your personal data. Those vendors include are mentioned in our DPA which you can sign.
These vendors have either changed their Terms of Service to accommodate standard GDPR data processing information or we have a separate Data Processing Agreement with them.
3. Turning off proposal tracking as an option
Proposal tracking is one of our most popular features and for a lot of customers, one of the main reasons they buy Better Proposals. Before now, it's been a mandatory feature and no way to turn it off. You can now switch this tracking off if you wish.
You have full control over the content you include in the email when you send a proposal so if you want to include a message to let them know you'll know they've opened the proposal and can see their activity then you're fully able to do this - it's entirely your choice.
Turn it off in Settings > Account Details > Activate Analytics for Proposals
There are hundreds of tiny little things, most of which are simply internal processes. The main thing is your rights.
Your right to have your data removed being the main one.
Some companies will do this by giving you a button to press in your account to remove the data. Others will do it via email. We're in that camp.
To date, we've had less than a handful of requests to remove data. Most people realise if it's not being used then it's of no good to anyone which is a completely fair assumption most the time. That said, if you email us to remove your data, we will do so within a reasonable timeframe.
The other right which is popular is your right to see any data held about you. This again is something we don't have an issue with and are in full support of. The amount of personally identifiable information we hold about you is minimal but if you ask for it, we'll give it to you without question.
We're 100% in favour of what GDPR represents and what it means for the peace of mind for European residents but everyone really. We're pleased it's come into play and it's great to see so many companies taking it seriously.
While every possible effort with no expense spared has been made to ensure we've got everything right the first time, this is an evolving beast. While we've made our initial efforts and are compliant, if the rules change or some of the vagueness is cleared up etc then we'll adapt to follow suit.
That is our promise to you.