Integrating Capsule

Search for contact details and sync your documents with Capsule opportunities

Sabrina Barron avatar
Written by Sabrina Barron
Updated over a week ago

Integrating Capsule CRM with Better Proposals allows you to quickly and easily search for a contact in your CRM account when you're filling in who your document is for. This means that you don't have to remember every client's details off the top of your head.

Connecting your Account

To connect your Capsule account:

1. To access Integration settings click Settings > Integrations in the sidebar menu.

2. Once you're there, you'll see various software categories and be able to locate Capsule under CRM integrations.

3. Click the pink 'Connect Capsule' button and follow the instructions to log in to your account

4. Once you're logged in (or if you're already logged in), you'll be sent back to a page that looks like this which confirms that you've connected your account

Searching your Account

Once your account is connected, when you create a new document, you will see a new third option to send to 'Someone from my CRM'.

When you click this, you'll see a search box. Simply type part of or the whole name of the company you're looking for and hit the 'Search' button.

Choose the company you're after in the results and then tick the relevant contacts that you'd like this to be sent to (don't worry, you can edit this later).

Click 'Continue' and finish filling in the rest of the details as normal.

Syncing your Document to an Opportunity

IMPORTANT: If you had connected the Capsule integration before 1st February 2019, you'll just need to disconnect and re-connect it to kick this update into action. You can do this in Settings > Integrations > CRM.

Once you've created a document using the above search feature, you will be able to sync your document to any opportunity associated with that company. Do bear in mind that the opportunity must already exist in Capsule.

Simply click on the document and click 'Sync Capsule Opportunity' on the right hand side.

This will open a sidebar where you can choose from a dropdown which opportunity you want to sync this document to. Simply select the opportunity and then click 'Sync Now'.

Once the opportunity is synced, you'll see a success message and a note will be posted to the opportunity in Capsule with a link to the document. The 'Sync Capsule  Opportunity' button on the right hand side will now say 'Open Capsule Opportunity' so you can access it directly at any time.

Each time the document is opened and then when the document is signed, new notes will be added to the opportunity automatically.

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