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Whitelisting your Sending domain

How to avoid your proposals being flagged as spam/junk

Sabrina Barron avatar
Written by Sabrina Barron
Updated over a week ago

Whitelisting your domain can improve deliverability of the emails you send through Better Proposals, and helps to ensure your emails land in the correct mailbox for services like Gmail.

Adding the whitelist records doesn't affect the URL that your proposals load on. This is completely separate and can be a different domain if you choose. If you want to use a custom URL for your proposals, you can find instructions for that here.

IMPORTANT: You either need to know how to change the DNS of your domain or have a web support team who does. We can't whitelist domains like or, it has to be a business domain that you own.

Here’s how you do it

1. Log in to your Better Proposals account and click ‘Settings’ on the sidebar.

2. Then click 'Email Whitelisting' under the Setup category in the drop-down menu. To add a domain, click the pink 'Whitelist a domain' button in the top right.

3. Identify your sending domain. This is the domain that you are sending from in Better Proposals. So if your login is then your sending domain is It should be pre-filled in the box for you.

4. Click 'Whitelist Domain' which will take you to a new page and give you 3 CNAME records to add to your domain's DNS settings.

5. Add the 3 records and then click 'Verify Domain' underneath.
6. Bear in mind that it can take 24-48 hrs for DNS changes to take effect so the verification might not be instant. If the records fail verification the first time, get in touch with your domain provider to double check that they are set up correctly and then come back in to re-verify.

If you're not sure how to add CNAME records for your specific DNS provider, check out this guide for some of the most commonly used systems.

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