If you are unfortunate enough to see an error when trying to view your proposal, this is most likely to do with how your custom domain has been setup. The quickest way to tell if this is the case is by removing your domain from the url and replacing it with betterproposals.io. If your proposal loads then there is no issue with the system and your custom domain needs fixing.

Firstly, there are two ways in which your custom domain can be setup and it's important to know which option you're on so you can troubleshoot accordingly:

  1. Uploading the custom domain files to your domain and hosting the files yourself

  2. Creating an A-record and pointing it to our domain and we'll host the file for you.

Option 1: If you went for option one and are hosting the files yourself, the most likely cause is the files have either not been uploaded in the correct place, (or not at all) or have since been removed for some reason and need replacing.

You can download the files here if you need them - Custom Domain Files

Option 2: If you setup an A-record before and we're hosting the files, the most likely scenario is that the A-record has been removed and needs replacing.

If these troubleshooting steps do not work, we would advise you to contact your hosting company as they'll be far more equipped to help you in this instance.

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